Refund Policy

The short version

If a guide is not what you expected, email support@crosslegalpress.com within 14 days of buying it and tell us what happened. We would rather fix it than keep your money. Every request is read by a human and answered — usually the same day, always within three business days.

What you are buying

Each guide is a digital PDF delivered immediately after payment. Because the file is delivered instantly and cannot be returned the way a physical book can, we do not offer an automatic no-questions refund button. Instead we review requests individually, and we resolve them in your favour whenever the complaint is reasonable.

When we refund

We issue a full refund in situations like these:

• The file never arrived, will not open, or is corrupted, and we cannot fix it for you.
• You were charged twice, or charged for a guide you already owned.
• You bought the wrong guide by mistake and tell us promptly — we will swap it or refund it.
• The guide is clearly not what the page described.
• You bought the bundle and one of the included guides could not be delivered.

When we usually do not

We generally decline a refund where the guide is exactly what the page said it was and the request is outside the 14-day window, where the complaint is that the content did not produce a particular legal or financial outcome — the guides are educational and no publisher can promise a result — or where there is evidence the file has been redistributed.

Even then, write to us. “Usually” is not “never”, and we have made exceptions for people who explained their situation.

How to ask

Email support@crosslegalpress.com from the address you used at checkout, with the guide name and the approximate date of purchase. That is all we need to find the order — there is no account to log into and no form to fill in.

How the money comes back

Approved refunds are returned through Stripe to the original payment method. Stripe typically takes five to ten business days to post the credit to your card or bank, depending on your provider. We do not offer store credit, and we never ask for card details by email — we already have everything we need to issue the refund.

Once a refund is issued, the licence to use that guide ends and the download link stops working.

Expired download links are not a refund matter

Download links expire after 24 hours to keep the files private. Your purchase does not expire. If your link ran out before you used it, email support and we will send a new one at no charge.

Chargebacks

If something has gone wrong, email us before raising a chargeback with your bank. A chargeback takes weeks and locks the order while it is investigated; an email takes a day and usually ends with your money back.